Tiếng ViệtThe information security policy discloses how odent Dental collects, stores and processes information and personal data (hereinafter collectively referred to as “personal information”) of customers.
Odent Dental Clinic is committed to protecting customers’ personal information, using appropriate measures to ensure that the information provided by customers is kept confidential and protected from unauthorized access.
However, we do not guarantee to prevent all unauthorized access. In the event that unauthorized access occurs beyond the control of odent Dental, odent Dental will not be liable in any way for any claims, disputes or damages arising from or related to such unauthorized access.
Customers are advised to understand their rights when using our services introduced on this website.
By registering personal information at odent.vn website, customers confirm that they have read and understood our privacy policy.
We make the following commitments in accordance with Vietnamese law, including the methods we use to protect customer information.
Purpose of collecting personal information
When customers register for free consultation on this website, the personal information we collect includes:
Full name;
Phone;
E-mail;
Consulting needs.
All personal information we collect is for the purpose of ensuring customer rights and operating and maintaining the quality of Dai Nam Dental services.
Dai Nam Dental is not responsible for the privacy statements or other content on websites outside of the odent.vn website.
Scope of information use
The above information will be used for one or all of the following purposes:
Support customers in answering questions and concerns related to odent dental services and making appointments if customers need them.
Advise registered customers on odent dental services and service promotions.
Announce promotions or benefits that customers are entitled to.
Contact customers in special cases.
In addition, we will use the personal information provided by customers to support customer account management; Operate and maintain service quality; Provide statistics related to the use of the odent Dental website.
The personal information collected will be used internally and provided to our courier service providers or affiliates.
In case of legal request from competent state agencies or related parties (if any), we are responsible for providing customer information data in accordance with the provisions of law. Except in this case, no one has the right to infringe on customer’s personal information.
Information storage time
We store personal information provided by customers on odent.vn server.
Customer personal data will be stored until there is a request for deletion from the customer. However, the history of customer personal information data related to our orders or customer care services is still managed and circulated internally by odent Dental.
People or organizations that may have access to personal information
Subjects with access to customers’ personal information include:
ODENT DENTAL CLINIC
Express delivery service providers or affiliated units of ODENT DENTAL CLINIC to support and provide services to customers.
Address of the unit collecting and managing personal information
ODENT DENTAL CLINIC
Address: 352 Nguyen Van Linh, Binh Thuan Ward, District 7, HCMC
Phone: (+84) 039.222.9394
Methods and tools for customers to access and edit their personal data
Customers have the right to check, update, adjust or cancel their personal information by contacting the website administrator via phone number: (+84) 39.222.9394
Mechanism for receiving and resolving customer complaints
The following is the mechanism for receiving and resolving customer complaints regarding personal information being used for purposes other than those notified:
Customer’s personal information is committed to confidentiality according to the personal information protection policy. The collection and use of each customer’s information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any other third party (except for express delivery service providers, our affiliates or other cases required by law) about customers’ personal information without the customer’s consent.
In case the information storage server is attacked, causing the risk of losing customer information, we are responsible for notifying the authorities for timely investigation and handling.
We recommend that customers with complaints about information security content contact the website’s Administration Board and provide evidence and proof so that we have a basis to resolve the complaint.
When receiving these feedbacks and complaints, we will confirm the information. If the customer’s feedback is correct, depending on the level, we will take timely measures.
If the case is beyond its authority, the Company will request to transfer the case to the competent authorities. In this case, the Company will still coordinate and support to best protect the interests of the customer.
Any dispute arising between the Company and the customer will be resolved on the basis of negotiation. In case of failure to reach the desired agreement, either party has the right to bring the case to the competent People’s Court for resolution.
